Customer Service

Kyle Reed // @kylereed

Free resources are awesome. I talked with a friend last night that I had not seen in a little while and he mentioned two things to me. First, he was moving the Amsterdam to plant a church (crazy, but awesome at the same time) and second, he has used my resources that I have given out. I have heard that from several people, that they have benefited from resources and reviews that I and others have given out over these last 6 months. It was cool to hear that people were benefiting from resources on the web. Resources can really be a invaluable tool for ministries that are strapped by small budgets and lack of man power. Finding free resources to help aid you in the message that you are trying to convey can really be very useful. What I am learning now is free resources is not enough. I would rather have good customer service then free resources. Put the two together and you have wetoku.

Next week on Thoughts about Nothing starts the leaders under 30 series, featuring leaders under the age of 30. One way of sharing some of the leaders with you will be through video interviews. Wetoku has made that process very simple. I have interviewed 5 people and have all finished and was ready to embed them code into the blog when I realized that I was unable to get to the videos to edit and embed them. I did a video interview about the mentor me project with Dan from bibledude.net the other night and he had the same problem, he told me that he sent an email to wetoku with the problem and they responded very quickly. So with the problem in hand, I decided to send an email and see if they could fix the problem. An hour later I had my response.

Not only did they fix the problem, they went the extra step to fix all the videos (I only asked about one). They responded very quickly, even thanked me for using their service. Now you might be thinking “whats the big deal, that is their job.” Yes, that could be true, but keep in mind, I was using their free service. Up until that moment I had not paid a dime for the interviews or even to send them an email about a problem. They could have easily hit delete on my email because I was not a paying costumer or really was a nobody who was doing a couple of short interviews for a small blog series. Instead they treated me like Chris Brogan, and fixed the issue right away.

Costumer service and free have to go hand in hand. Both can kind of stand on their own (they have good costumer service but are expensive–Apple. Or their product is free but I have no clue how it works) but when they come together they take a product to another level. Wetoku has “hooked” me as a client. Their simple email response and fix has gotten me to blog about it, tweet about it, and recommend friends. This has reminded me the personal nature that is needed inside of what we do. Not only do we need to offer up good resources, but we also have to have good customer service and response.

Do you have a good/bad story about costumer service?

*kyle

3 Week Course To Launching Your Blog

For a limited time this 3 week course is available to the first 25 people who sign-up. This 6 week course will guide you through how to set up a blog, write 25 blog post, and customize your look. This is a limited time offer made available only to the first 25 people

Kyle Reed

Posts Twitter

I create websites, conversations, and ideas. Advocate for the 20 somethings. Looking to connect everyone to a mentor. Married to my best friend, Ginny. I like my coffee black and my dog Jack. I currently live in Nashville and work at Sony Music/Provident in Nashville
  • Pingback: Tweets that mention Costumer Service | Thoughts about Nothing*com -- Topsy.com()

  • http://wetoku.com/ David Lee

    Kyle, thank you so much for your kind words regarding our service. We have been having some technical issues for the past couple of months. I feel like we have been letting down our users, and I'm disappointed that we haven't been able to address the underlying reasons for the issues you encountered. However, the least we could do was make an effort to fix the problems when you let us know about them! Thank you again for your kind words.

    We are also addressing the underlying reasons… we are in the process of hiring a number of very talented developers. We definitely want to take Wetoku to the next level. This involves: 1) addressing the robustness of Wetoku, 2) listening to our users and giving them features that will help them use Wetoku in richer and easier ways.

    Thanks again, and have a great day!

  • http://bibledude.net BibleDude

    Cool post Kyle! While I was also a little frustrated with my initial experience, but also VERY pleasantly surprised with their responsiveness to fixing the issue that I was having. I think that I'm in the same boat as you… I think that now I'm sold on the website, and am already planning MANY more interviews with it… mainly because I appreciate how they handled it when I had issues.

    It is also cool to see David Lee (from wetoku.com) here continuing to address concerns with insight about their long-term plans. Way to go David!

    Thanks Kyle! Great post dude!

  • ImDavidMiller

    Love checking out the resources you find. I've used a few before and try to check out a new one each week to see if it fits what we do at http://thelement.com/.
    I'm also digging the leaders under 30 posts.

    • http://thoughtsaboutnothing.com @kylelreed

      That is awesome.
      Wetoku is a great resource and I have used it for the leaders under 30 series