Free resources are awesome. I talked with a friend last night that I had not seen in a little while and he mentioned two things to me. First, he was moving the Amsterdam to plant a church (crazy, but awesome at the same time) and second, he has used my resources that I have given out. I have heard that from several people, that they have benefited from resources and reviews that I and others have given out over these last 6 months. It was cool to hear that people were benefiting from resources on the web. Resources can really be a invaluable tool for ministries that are strapped by small budgets and lack of man power. Finding free resources to help aid you in the message that you are trying to convey can really be very useful. What I am learning now is free resources is not enough. I would rather have good customer service then free resources. Put the two together and you have wetoku.
Next week on Thoughts about Nothing starts the leaders under 30 series, featuring leaders under the age of 30. One way of sharing some of the leaders with you will be through video interviews. Wetoku has made that process very simple. I have interviewed 5 people and have all finished and was ready to embed them code into the blog when I realized that I was unable to get to the videos to edit and embed them. I did a video interview about the mentor me project with Dan from bibledude.net the other night and he had the same problem, he told me that he sent an email to wetoku with the problem and they responded very quickly. So with the problem in hand, I decided to send an email and see if they could fix the problem. An hour later I had my response.
Not only did they fix the problem, they went the extra step to fix all the videos (I only asked about one). They responded very quickly, even thanked me for using their service. Now you might be thinking “whats the big deal, that is their job.” Yes, that could be true, but keep in mind, I was using their free service. Up until that moment I had not paid a dime for the interviews or even to send them an email about a problem. They could have easily hit delete on my email because I was not a paying costumer or really was a nobody who was doing a couple of short interviews for a small blog series. Instead they treated me like Chris Brogan, and fixed the issue right away.
Costumer service and free have to go hand in hand. Both can kind of stand on their own (they have good costumer service but are expensive–Apple. Or their product is free but I have no clue how it works) but when they come together they take a product to another level. Wetoku has “hooked” me as a client. Their simple email response and fix has gotten me to blog about it, tweet about it, and recommend friends. This has reminded me the personal nature that is needed inside of what we do. Not only do we need to offer up good resources, but we also have to have good customer service and response.